The local homes are reported mainly for mistreatment and building maintenance issues. The data follows a report of the Auditor General of the City of Buenos Aires (AGCBA, for its acronym in Spanish) that evaluated the Secretariat for the Elderly of the Ministry of Social Development emphasizing program Monitoring Sites for Senior Citizens for 2013.

During that year, "16% of the Homes received complaints." In total there were 108 involving 89 centers and are distributed as follows.

Complaints Box Topics

The AGCBA took a sample of 18 homes and reported the analysis of such samples, "eight do not have on file which was the result of the intervention of the Management Unit and Control Registry Residential (UGCOR), in four the complaint was refuted, in two it was rectified, and in one case it proceeded to the closure and another was referred to another agency."

By law, since 2011, the Government Auditing Control (AGC) is responsible for coordinating the tasks of supervision and control, while the UGCOR "is the one that oversees nursing homes, under psychosocial, nutritional benefits and rights they provide." Also involved in inspections carried out by the AGC and who receives complaints of irregularities as lines noted above.

The Control Agency who has to make and update the One Residential Mandatory Senior registry, but, in fact, it is the UGCOR which handles the registration and systematization in the archive.

According to the AGCBA there is a bump in the legislation because "it does not determine which competent authority should sign the resolutions granting additions, deletions or changes to the registry."

On this, the report of the City Watchdog notes that "one of the prerequisites for registration is found enabled".

Of the 112 dossiers reviewed, the auditors found that "almost 5% were not previously authorized by the Directorate General of Permits."
Moreover, "in 21% of cases the directors of the establishments had no title or registration although they should possess under Law 661.” In 77% of the files "it was noted that they have not updated their data."

About the technical, the AGCBA remarks that "the Register does not distinguish those establishments that are currently working with those that are no longer open." In fact, the list published on the website of the Buenos Aires government "lists homes for the elderly that are no longer providing services.” 

Nor it is there "a unified data loading criteria, which facilitates the junction with the base of controlled establishments." 
During the period analyzed, "27 geriatric applied for registration and 99 asked to modify its application for registration but none had the approval resolution."

Levels of Risk

The UGCOR performs two types of operational audits, one is integral and is done once a year and a follow-up established risk levels and aims to analyze compliance with the observations made above.

The 2013 analysis shows that "17% of the institutions have a high risk level, 8% medium high, 28% medium and 47% are in low and lower middle levels."

Recommendations on the AGCBA stressed that "the way to notify was modified promptly allowed to send official notice, which does not identify when they made suggestions and when they were received by the centers."

Regarding annual checks, it noted that "112 subsets were analyzed.”

Gerontology Assistants

Law 661 states that all staff of the nursing home must have training in gerontology through courses with official recognition, thus incorporating the figure of Assistant Gerontology. However, of the 93 files observed by the Audit Buenos Aires, "94% had no record of training."

UGCOR is who manages the registration of these assistants and maintains data even though the administrative act of registration corresponds to the Government Control Agency.