"The inns cover very significant social problems but require corrections and improvements necessary to fully meet its objectives." In this way, the Auditor General of the City of Buenos Aires (AGCBA, for its acronym in Spanish) evaluated the management of the Homeless Integral Assistance Program oriented exclusively to those without a home.

There are three places that give shelter to those without roof: the Azucena Villaflor singles and women with minor children, which operate 24 hours, the Parador Retirement men serving in the evenings, and Bepo Ghezzi, also for men who work all day. Through this program, the Directorate General of Immediate Care System (DGSAI) "attends the population in terms of socio-economic emergency, providing temporary shelter in homes until their reintegration."

Among the small but alarming issues that the AGCBA highlights it is recommending improving the food area. It is that, for example, "at the Parador Retiro they found cockroaches in the kitchen during the preparation of dinner." In Bepo Ghezzi "there was a pet present during the preparation of the meals, in the storage, preservation and distribution of food."

In the latter "foods whose appearance remained more than two hours without being served" is also observed. The City Audit explained that it was noodles and "inadequate conservation is a clear risk for those who ingested it." There "are not separate diets for people suffering diseases such as hypertension, diabetes and immunosuppression."

Continuing with the food area, in general, "homes do not have a form of control stock of non-perishable food." Bepo Ghezzi on the report adds that "there weren’t signs with date, amount and type of perishable food under refrigeration or freezing."
 

And there’s more

In its report adopted in September 2013, the audit also highlighted deficiencies in infrastructure provision relating to food and equipment for the kitchen staff.

• The waste containers in kitchens are not correct for managing waste.
• In the bathrooms for the kitchen staff there is no system of cross ventilation or hand hygiene items.
• The refrigerator grocer Parador Retiro has rusted hinges and the door is out of its axis.
• The windows at Bepo Ghezzi  do not have protective mosquito nets.

Hygiene and Accessibility

Bepo Ghezzi and Retiro, the auditors could detect that "the mattresses are not coated with covers, to facilitate disinfection" and that "the bathhouse has showers without curtains."

And although the Parador Bepo Ghezzi has a bathroom for the disabled, "it does not have handles or railings over the bath, not a shower head to be used outside the tub. Neither the toilet, the bidet and the sink have auxiliary support elements (railings or handrails)."

On Azucena Villaflor, the report argues that "there are not enough lockers to protect the belongings of all concurrent and children" and also lacks adequate bathrooms for the disabled.
Once Again Records and Information Systems

As for the files, the AGCBA said that "there is a procedure manual" so "each home is organized with its own criteria and generates data that is not compatible with each other and that are not useful to verify the functioning of the public policies implemented.” In turn, "they do not respect their own information." In fact, there have been cases where the document number of the entrant was not taken.

Furthermore, "the files are not paginated and sorted consecutively in any of the three centers." This situation "represents a failure of internal control," said the Watchdog.

About the computer system in which revenues and expenditures and the number of people served are recorded, the audit noted that "it is not unified" even with the Systems of Care. Making "better monitoring of the population and the shaping of public policies" impossible. 

At the close of the field work "it was using Excel as a registration system." This software "fields are easily modifiable and has a limited capacity in the amount of information." Meanwhile, "there was a count of unmet demand; the data is determined by the difference between the treated beneficiaries and supply."