When the Auditor General of the City of Buenos Aires (AGCBA, for its acronym in Spanish) wanted to evaluate how human resources are managed in the Department of Control and Supervision of Buenos Aires, it was found that this agency could not determine how many employees they had.

Two reports prepared by the Directorate diverged on the number of staff recorded in December 2007, while one said it was 474, for the other it was 446. Against this background, the AGCBA decided to ask the human resources of the Ministry of Finance the list of settlements assets of that month. But according to the payroll, there were 507 employees. So, with these three figures, the Buenos Aires Audit had to take data from November 2007 (458 employees) in order to make their assessment.

In addition to this "deficiency in quantitative / qualitative knowledge of the human resources in the division," the auditors noted the "lack of an annual training seminar" for employees. That conclusion came despite the Directorate of Enforcement reporting they had conducted eight courses in 2007. The AGCBA requested information such as the duration of the courses taken, number of attendees and graduates, but it was offered a "simple list of course participants for a seminar called 'internal natural gas facilities', (and) the rest of the information could not be recovered due to a loss of the computer disk used in the training area." According to the audit the "omission" of a training plan "will resound in the specialization" of a workforce with a "short history" of 458 agents, 445 (97.1%) of which were admitted on or after 2004. 

The doubts about how many employees the Directorate had also appeared when they wanted to determine how they worked. Supervisors reported that between August and September, -always in 2007-, they did the "annual performance evaluation of the staff, 354 (agents) on all levels." Apart from this fourth figure, different from all the others, the AGCBA noted that no evaluation was signed by those evaluated, the unions had not been involved, as is established by the current legislation, and the test results were not incorporated into the employee’s records.

Moreover, the policy of staff incentives is "insufficient." During the work of the Audit, approved this year on 2007 data, only 27% of the plant (124 inspectors) perceived incentive "at irregular intervals" by readjusting their contracts. Also, none of the 237 inspectors from the Directorate received travel reimbursements for their trips to the different areas of the City they had to inspect. Beyond that, the report argues that the staff of inspectors "is insufficient compared to the register of licensed facilities that need to be audited." Control and Supervision is a unit that currently operates under the aegis of the Government Control Agency -Ministry of Justice and Security- and is responsible for evaluating the operating conditions, safety, and health of every establishment, public performances, food sold on the street; they also controls permits and closure.

The AGCBA adds that "the audited body does not have a reliable system" to record overtime to enable the enjoyment of a compensatory free day.

To top it all off, in the physical workspace there were "files stacked on the floor, exposed wires in various sectors of the distribution, lack of light fixtures in a bathroom," and low maintenance personnel was observed.