A report by the Auditor General of the City of Buenos Aires (AGCBA, for its acronym in Spanish) revealed that the basis of theoretical courses Headquarters "Roca", the Directorate General of Licenses, shows that just over 21% of people who were taking the driving test "did not attend a lecture" but, despite this, "was awarded the license."

AGCBA’s report published in September 2011 stated that the Directorate General of Licenses of the City "does not have a linked database with 27 private schools to know about the driving courses conducted.” They only have information on the observations made available in the classes held at the Central Office located at 5252 Coronel Roca Avenue. Furthermore, the address in question informed the Audit "they are working with the Information Systems Agency in the implementation of an online system with driving schools.”

The auditors selected as a sample "some of the procedures for granting and renewal of such licenses in December 2010, with the aim of analyzing the documentation that supports them." As a result of the evaluation they found that "of 26 procedures for granting records, 57.69% had missing documentation" for example, criminal record certificates of completion of theoretical course and, if minors, there wasn’t any parental authorization. Similarly, of the 60 renewals analyzed by the watchdog, they observed that "81.67% of cases were missing or previous license or certificate of education speech."

Moreover, the Audit explained that the city "driving records have two measures of security: Laminated and printed on paper, both with a correlative numbered". However, when the "database of granted licenses," which is where the plastic number for each permit is recorded was analyzed, "there were 6.537 repeated numbers", this means that different people had the same number. In addition, they found "8,623 issued licenses that do not have the number of plastic loaded in the database." The sites enabled for obtaining and renewing driver's licenses are eight: ACA Flores, Libertador ACA, ACA track, Roca and CGPCS 2, 13, 14, and 15.

They also evaluated the average time it takes each of the offices to complete the renewal process, "after the person is called at the counter until it they leave with the new license." The agency that takes the longest is the ACA located in Flores with a delay of 70 minutes. Roca takes slightly over an hour, while the fastest is Libertador by the same company, which renews the permit in about 39 minutes.

Health Screening

Based on the assessment made on the work of the Directorate General of Licenses between May 2010 and February 2011, the auditors noted that "there is no consistent approach regarding the duration of the psycho-physical evaluation" (review visual, auditory, psychological). In this regard, in its defense, the audited body remarked that "there is a parameter or a minimum time requirement for professionals to do their job."

However, despite the response of the Licensing Authority of the city, the AGCBA insisted on its observations. It’s that they found that "sight tests that last less than a minute account for 66% of cases of CGPC 14 - that is, that nearly 7 out of 10 people fail to perform the procedure at that time, while in the ACA of Flores for the percentage of tests is less than 1%, in Roca its almost 30%. "The report also said that hearing tests lasting less than one minute are also different in every headquarter: "In ACA Libertador it accounts for 18% of cases, while in the CGPC 2 its almost 1%." The percentages are too uneven for psychological evaluation.

At the Roca headquarters, "which accounts for 60% of the procedures, hearing tests are done on only 5% of applicants, and 32% take the psychological."

In the so-called "diplomatic handling permits" the watchdog found that "of the 428 licenses issued in 2009 no data revealing that in each case, they took the hearing, medical, and psychological tests or that the theoretical course exams were completed". The same wake-up call is repeated for the 73 "diplomatic" renovations.

What is going on with the state of the Roca Center?

Regarding the state of the central building, the AGCBA made multiple observations. On the one hand they noted that "it had no electronic regulatory caps in various sectors and had exposed wires and taped." They also found "damaged bathrooms and / or used as a deposit."

In terms of accessibility, the Buenos Aires Audit stated that "the stairs are the only way to return to the top level, the elevators haven’t worked for a long time." Consequently, "people with disabilities cannot access this floor due to a lack of ramps."

As for learning track, AB, it was found to be "lacking in maintenance." Regarding the person in charge of the circuit, remarked that it "lacks internal and external cleaning, there is no natural gas, roof leaks, understaffed, and lack of computer elements, there aren’t any toilets for people with mobility problems, and no furniture for the public." Also, the person responsible stressed that "despite the fact they solicited improvements they never received an answer that met their needs."

Finally, and according to the observations made by the person in charge of maintenance of the Roca headquarters, they found that "there are no emergency exits on the first floor, the property has no fire hydrants, the tracks lack equipment against accidents, and there are no emergency lighting systems in operation."